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FAQs
Top Customer Questions
Frequently Asked Questions
Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.
Q: What is the status of my order?
A: To check the status of your online order Click Here. For more details check out our Order Shipping Options page.
Q: How long does it take to process a return/trade?
A: Currently, due to significantly higher demand, we're processing trades in 7-10 business days. Returns are
being processing in 10-14 business days.
Q: Does my driver come with a wrench?
A: We no longer ship wrenches with our clubs. You can purchase a wrench here.
Q: How do I set up a return?
A: To qualify for a refund back to your original payment method the items must be in new condition. This means they have not been hit, played or used in any way.
If you have used your items and are not happy with their performance, your return will qualify for a Callaway Golf Gift Card. The Gift Card will be set at 100% of your purchase price with no expiration date.
In either case a Return Merchandise Authorization (RMA) is required. To obtain your RMA and your FREE UPS return shipping label, please log into your account and view your order history. Select the items
you wish to return and follow the prompts to begin the RMA process. If you are unable to set up your return, please contact our customer service team at 1-877-723-5218, or email us to receive your RMA. *This does not include shipping fees
Q: Does Callaway golf offer a reshafting service?
A: Callaway Golf does offer a reshafting service for a fee. You can return your club(s) to Callaway to
be reshafted through any of our authorized retailers. You may also make
arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our
business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time. Effective 12/4/15, Callaway
Golf will no longer offer reshafting services for historical bore through products manufactured from 1988-2008.
View Historical Products
Q: Can I return my irons to Callaway to have their lengths and/or lie angles adjusted?
A: Callaway Golf does offer both length and lie angle adjustment services for a fee. You can return
your irons to Callaway to be adjusted through any of our authorized
retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service
Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard
Time.
Q: How do I arrange to have my Callaway club repaired or replaced?
A: If your Callaway club has been damaged through normal use, we ask that you please call our Customer
Service Department at (800) 588-9836 to discuss your repair/replacement options. Our business hours are Monday
through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: How can I determine the authenticity of my club(s)?
A: The only way to confirm the authenticity of your club(s) is to purchase from an authorized Callaway
Golf retailer. Please do not send any clubs to Callaway Golf for authentication. For more information, please click
here.
Q: Where can I go in my area to be custom fit for Callaway clubs?
A: To locate an authorized Callaway Golf fitting location in your area, we ask that you please refer to
our retail locator.
Q: Where can I get a replacement headcover for my club?
A: Callaway Golf will be happy to provide you with a replacement headcover for any of our current products. We
ask that you please e-mail or call our Customer Service Department at (800) 588-9836 and provide your street
address as well as which club model you have. If you are looking for a headcover for a classic Callaway club, we
recommend that you visit Callaway Golf Pre-Owned.
Q: Does Callaway golf offer any recognition for a hole-in-one using your product(s)?
A: Callaway is pleased to provide a commemorative plaque to our US and Canadian customers who achieve a hole-in-one using our clubs and/or golf balls. To request a plaque, please call our Customer Service Department at (800) 588-9836 or e-mail us CG_Customer.Service@callawaygolf.com with the below information.
Q: Am I able to ship internationally?
A: CallawayGolf.com does not ship or bill orders to international addresses outside the United States.
If you are outside of the United States, please use our Retail Locator to
find the nearest Authorized Callaway Golf Retailer in your area.
Q: Can I use my Callaway Gift Card at my local retailer?
A: Callaway Gift Cards are redeemable at CallawayGolf.com only.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard
orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions
to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as
any order requiring special handling such as custom options (length/lie angle adjustments or custom
shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Shop.CallawayGolf.com can do nothing to prevent this from occurring.
Q: Why does my custom order show backordered?
A: While the stock version of your custom club may be available, please keep in mind we are building
your club specifically for you. If you would like to know the progress of your order, please contact our
Customer Service team.
Q: Does Callaway Golf accept idea submissions for new products?
A: As an industry leader, Callaway Golf is committed to offering the most technologically advanced and
innovative new products available to consumers. To meet this commitment, Callaway Golf employs a talented team
of engineers, designers and scientists who are responsible for designing and developing new golf products for
Callaway Golf. To ensure our commitment to consumers and to avoid conflicts in designing and developing these
innovative new products, Callaway Golf has adopted a policy of refusing idea submissions from individuals not
employed by Callaway Golf.
In addition, Callaway Golf does not pay for ideas or intellectual property rights from non-employees or
non-consultants unless a separate written agreement is entered into and signed by the Chief Executive Officer of
the Company. Unsolicited ideas disclosed to the Company are not treated as confidential nor do we assume any
responsibility for guarding your idea against any loss of right, or claim of title.
Therefore, while we thank you for thinking of Callaway Golf Company concerning submission of your idea, we are
unable to accept your idea submission. We wish you the best of luck in your endeavors.
Q: Will the vintage finish of my Callaway wedge rust?
A: Callaway Mac Daddy II wedges with the slate finish are raw, meaning that the carbon steel is not
plated. With time and use, your slate wedges will rust; this is an expected feature with this finish that will
add to the Demonstrably Superior and Pleasingly Different quality of this fine product. Many top professionals
prefer the raw, rusty wedge finish. As the forged carbon steel of your slate wedge oxidizes, it will rust in a
way that complements the feel inherent in the metal, while also reflecting the personality and use patterns of
each owner. You can promote this process by simply putting your wedges into play and enjoying them, then wiping
them clean and dry immediately after each use. In time, they will take on a character and finish that's uniquely
suited to your style and conditions of play. If you wish to clean your Vintage wedges and slow the rusting
process, you can use a synthetic scouring pad. Our Callaway Chief of Golf Club Design, Roger Cleveland,
recommends Scotch-Brite Purple. He buys the synthetic scouring pads, cuts them into small squares and keeps them
in his golf bag. Regardless of the finish, any wedges stored for the off-season or played in damp conditions
should be thoroughly cleaned and dried prior to storage. You can wipe them down with a lubricant-cleaner to help
prevent rust from developing on non-plated surfaces.
Q: Are the grooves of my Callaway irons and wedges conforming?
A: For questions regarding the grooves of your Callaway clubs, please call our Customer Service
Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard
Time.
Q: How does Callaway measure club length?
A: As of 01/01/20, Callaway Golf has changed and improved the way we measure club length for drivers,
fairway woods, hybrids, irons and wedges. This change will increase the accuracy and consistency of our
production and custom club builds. Specifically, we have transitioned to a method commonly referred to as
“ground plane”, using a proprietary digital gage modeled after the USGA’s measurement protocol. While there is
no true industry standard, the ground plane method is preferred by many and is closest to a standard that there
is. The actual, physical lengths of all our products will not change, but the published lengths for some new
clubs will, resulting in our drivers and fairway woods being listed about 1/8” to 1/4” longer than before.
Published length changes to the hybrids, irons and wedges will be minimal. There are no changes to our putter
lengths or putter measurement technique. This change is first implemented on the new MAVRIK line of products and
will continue with all future products. All prior Callaway Golf product lengths will still be listed using the
previous measurement method. Any custom length orders, for MARVIK as well as previous models, should be based on
their published club lengths.